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Mobile Helpdesk Support


In today's challenging economic climate, leading companies are leveraging the power of mobility to increase profitability and improve operational efficiencies. As companies continue to invest in mobility, they are challenged to support the latest in mobile device technology, expanding features, and a growing number of mobile applications. Such a diverse and rapidly evolving environment creates a moving target for IT Service Desk staff and requires ongoing investment in the human resources, systems, and training required to effectively support mobile users.

Vision Wireless's Mobile Telecom Expense Management (TEM) solution includes Tier-1 Mobile Helpdesk Support for servicing the needs of your mobile users to ensure they can remain productive. Our experienced Helpdesk representatives offer attentive and responsive support for the full suite of mobile help desk issues including troubles related to the following:

  • Mobile ordering and provisioning
  • Mobile MACDs
  • Mobile device breakage, malfunction, how-to questions, and lost/stolen equipment
  • Mobile connectivity (cellular and WiFi)
  • Mobile OS configuration and core applications (e.g. e-mail, calendar, etc.)
  • Mobile business apps (based Tier-1 support)

Free Up Your IT Resources

We simplify Mobile Helpdesk Support for your users by providing efficient, effective resolution of mobility issues to keep your users satisfied and productive. With Vision Wireless, you can free up your IT resources to focus on other strategic initiatives, knowing that our Mobile Helpdesk Support is there to meet the daily support demands of your mobile users.

Convenient Contact Methods

Your mobile users can reach our Mobile Helpdesk via Toll-Free calls to a dedicated number that we provide specifically for your company's use.

In addition, we offer Online Chat along with Self-Service trouble tickets submitted using our Customer Support Tool.

Flexible Support Windows

Vision Wireless offers flexible support windows for obtaining Mobile Helpdesk Support. You choose the window that best fits your company's needs:

  • 12x5 Support - Available from 8:00am to 8:00pm Eastern Time, Monday-Friday
  • 24x7 Support - Available 24 hours a day, 7 days a week