Frequently Asked Questions

Where is Vision headquartered?
Vision maintains its corporate headquarters in Augusta, GA. The address for the corporate office is: 1450 Greene Street, Suite 135, Augusta, GA 30901
In what markets does Vision operate?
Vision markets it services to customers nationwide. Vision manages its customers' centralized wireless processes, such as Help Desk Support, Web Provisioning, and Invoice Management from its headquarters in Augusta, GA. Our service and account management teams are located strategically in the cities and regions where our current customers have major offices, including Atlanta, GA, Charlotte, NC, Tampa, FL, Washington D.C., Philadelphia, PA; New York/New Jersey; Chicago, IL, Houston, TX and Los Angeles, CA.
What solutions does Vision provide?
Vision provides a comprehensive mobility management solution that combines wireless telecom expense management (TEM) with business process outsourcing (BPO) to deliver turn-key, lifecycle management of its customers' mobile environments.
What are the key components of Vision's mobility management (TEM/BPO) solution?
Key components included in Vision's comprehensive solution are as follows: Web Procurement; Wireless Device/Asset Management; Help Desk Support; Invoice Management and Cost Allocation; Billing Reconciliation and Optimization; Reporting and Analytics; Ongoing Expense Management; Project Management Support; Mobile Application Deployment; Mobile Device Staging and Configuration; Replacement Inventory Management.
What is Vision's service delivery platform?
Vision's mobility management (TEM/BPO) solution is delivered as a fully managed, hosted service which means its customers are not required to purchase, install and maintain application software within their own IT environments. Vision's solution leverages its powerful Wireless Tracker application suite, which provides customers a single, integrated and intuitive web portal for managing wireless devices and controlling wireless expenses.
What are the benefits of deploying Vision's mobility management solution?
Vision's customers benefit from wireless policy enforcement, streamlined business processes, and substantial cost savings as a result of rate plan optimization, ongoing wireless expense management, improved operational efficiencies and simplified invoice management. In addition to tangible, hard-dollar savings realized from wireless expense reductions, Vision's customers also realize soft-dollar savings generated by repeatable, best-practices and the elimination of manual procedures for invoice audit, reconciliation and cost allocation. Vision's customers also benefit from increased end-user productivity as a result of enhanced service and support levels provided by Vision's Help Desk services
Does Vision's solution also support telecom expense management (TEM) for fixed-service (e.g. wire-line) environments?
Vision focuses strictly on wireless telecom expense management as part of its mobility management solution. Vision's solution was built exclusively for the management of wireless environments, which is a key competitive differentiator. Many traditional TEM providers have tried to adapt their fixed-service solutions to manage mobile devices, but this does not always work well. Today's mobile environments are more dynamic and complex, and the nuances of effectively managing a wide variety of wireless devices, rate plans, ongoing moves/adds/changes, and associated expenses requires a mobile-centric approach, like that offered by Vision.
How can I learn more about Vision's mobility management solutions?
To learn more about how Vision can save your organization money and time with its Mobile Device and Expense Management solution, please contact us at: 866-725-2999, or request a Live Demo.