Customer Support

"For mobile TEM, customers should avoid simply outsourcing help desk services without also investing in a relationship with a vendor that will also incorporate provisioning or procurement services. The bundling of help desk, procurement and provisioning has been shown to give significant relief in terms of end-user investments in FTEs, and boost employee satisfaction by at least 50%. Source - Gartner, August 2007

Vision invests heavily in its people and processes to provide the most proactive and responsive service to its customers. Vision is heavily invested in customer-facing support staff, including Dedicated Major Account Support Managers, Tier-1 Technical Support Specialists and end user Help Desk Analysts. In addition, Vision has a field-deployed Account Management teams strategically located to provide local support in the cities where our customers have major offices, including: Atlanta, GA, Charlotte, NC, Tampa, FL, Washington, DC, Baltimore, MD, New York and New Jersey, Philadelphia, PA, Houston and Dallas, TX, Los Angeles, CA and Chicago, IL