Case Studies

Customer ADCI
Solution

Customized TEM solution to identify satellite terminals generating costly data usage

Background

ADCI was experiencing significant increases in the company's overall satellite communications costs as a result of expensive data transmissions from certain terminals. ADCI needed to control costs and minimize future financial exposure by tracking data usage on its field-deployed satellite terminals. ADCI required daily exception reporting across hundreds of terminals on a 7x24 basis.

Problem VISION Addressed

Vision provided a customized Telecom Expense Management (TEM) solution to identify all satellite terminals generating costly data usage. Vision worked closely with ADCI's satellite communications provider to obtain, load, and map usage and billing information into a normalized report format for ADCI's management. Vision designed and developed customized reports to alert ADCI to problem areas, including 256Kbps and ISDN data transmissions. Reports identifying which terminals were incurring costly usage were sent to ADCI on a daily basis. Vision's solution was additionally integrated with voice auto-dialers to ensure ADCI's management received immediate notification of exceptions on weekends and holidays.

Results Achieved

  • Reduced annual satellite communication costs by $420,000
  • Achieved daily insight into costly data and ISDN transmissions
  • Saved time and re-allocated internal staff required for cost containment
  • Increased operational efficiency by deploying standardized process for exception management
  • Fail-safe, proactive notification on weekends and holidays via voice integration